Pure Biogenics accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and all orders placed before 3pm PST M-F are shipped out same day via USPS First Class or Priority Mail from our shipping center in California. If orders are placed outside of these hours, they will ship out the very next business day. You can expect delivery generally between 4-7 business days.
Pure Biogenics ships to all 50 U.S. states and follows the standard methods available by USPS. We do not offer overnight or expedited shipping options. Tax rate is based on the shipping address and not the billing address.
All products purchased on www.seratame.com or www.purebiogenics.com include the benefit of FREE shipping.
We observe all the holidays that the USPS observes and no shipping goes out on these days.
Lost or Stolen Packages
– If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
– We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.